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Tesla’s 7-day car return & refund policy scrapped

Written by Nizam Shaikh

Electric mobility solutions brand Tesla Inc. could have removed the 7-day vehicle return & refund policy that earlier enabled users to buy a Tesla vehicle and if the customer was not satisfied they could return the vehicle and be entitled to receive a full refund. The no questions asked policy required that the customer return the vehicle without any physical damage and that the car be run less than 1,000 miles (Approx. 1600 km).  

The details on the move have not emerged yet which explain why the brand decided to scrap the policy. The brand has in the past exploited the policy and used it as a marketing tool. Tesla’s updated website does not show a returns page or a returns policy but it does provide a new limited warranty for 4 years or 50,000 miles. The Battery and Drive unit comes with a warranty of 8 years or 150,000 miles on the Model S and Model X, 8 years or 100,000 miles for the Model 3 and Model Y Standard or Standard Range Plus and 8 years or 120,000 miles for the Model 3 and Model Y Long Range or Performance.

The return policy boosts confidence in the buyer as electric vehicles are still, to some extent, unchartered territory for some customers. With the return policy, customers get a chance to explore the electric vehicle and decide if they have the apt ecosystem to own one for a long time. 

It is no longer a secret that Tesla is planning to enter the Indian market space. Speculations and reports from the social media reveal that the brand is likely to start selling Tesla cars in the Indian market from 2021. If the brand brings the 7-day return policy again for the Indian market it is definitely going to lure more buyers. In the global market, Tesla sells the Model S, Model 3, Model X and the Model Y.