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Vehicle manufacturers extend service and warranty period in view of Covid-19 lockdown

Written by Nizam Shaikh

Due to the recent COVID-19 outbreak passenger car and two-wheeler owners are having a difficult time servicing and maintaining their respective vehicle on the given service schedule as the CoronoVirus outbreak has forced the whole nation under a lockdown. All vehicle manufacturers have also temporarily suspended production in view of safety and to adhere to the Government of India’s social distancing policy implemented to contain and control the virus spread. 

Vehicle manufacturers have therefore announced the service and warranty extension on their existing vehicle in order to support their customers who are likely to be affected due to the ongoing lockdown. This includes all the existing customer whose warranty expires during the lockdown period or have service dated that coincide during the lockdown period.

Maruti-Suzuki has announced that the brand will honour the free service, warranty and extended warranty of existing customers that were scheduled to end in the period from 15th of March 2020 to 30th April 2020 are being extended to 30th June 2020.

Volkswagen India has also announced that all customers whose standard warranty expires between the 22nd March 2020 and 15th May 2020, their warranty will be extended till 31st July 2020. All repairs including free of cost repairs can also be availed as per standard warranty conditions. Customers whose standard warranty expires between 22nd of March and 15th April can also purchase an extended warranty, up to 60 days of expiry from the standard warranty. Existing customers with an extended warranty that expires between 22nd March and 15th April 2020 can avail repairs under the policy until 15th May 2020. Customers with Service Value Packages (SVP) can also avail the benefits till 31st July 2020, whose maintenance is due in months of March and April 2020. 

Isuzu Motors India has announced that the brand will be extending the warranties of all vehicles whose warranties expire between 15th of March 2020 and 15th of April 2020 until the end of May 2020. The same dates also apply to customers whose periodic maintenance falls between the same period. The Japanese utility vehicle manufacturer has also announced that owing to the COVID-19 pandemic the brand will be rescheduling it plans to introduce BS6 compliant vehicle in India to a later date in the 2nd quarter of 2020-21. 

Hyundai Motors India has announced that customers who were unable to avail vehicle’s Warranty/Extended Warranty/Free Service due to the lockdown will be offered extended support of two months. Hyundai is also providing 24×7 emergency roadside assistance and has deployed 1000 Doorstep Advantage Bikes and service cars to reach customers in case of emergencies. In addition, Hyundai Motor India Foundation (HMIF), the CSR arm of Hyundai Motor India Ltd. (HMIL) has ordered 25,000 COVID-19 Advanced Diagnostic Testing Kits from South Korea to be distributed to State and Central Government hospitals in CoronaVirus affected areas.

Toyota Kirloskar Motors has announced a unique sustenance package to its dealers and associates to protect their interests by ensuring them liquidity and cash flow to sustain the business during the lockdown. The COVID package is based on individual dealer overheads and is for approximately 38 to 75 days.

India Yamaha Motor (IYM) has announced that the brand will be extending the warranty and free service benefits to affected customers whose free service schedule, standard warranty or extended warranty expires between 15th of March and 15th of April, until June 2020. The same applies to annual maintenance contracts as well.