Customer Service Index

Bump in luxury car sales straining dealer service centres

Luxury vehicle sales in India have more than doubled in the past year and the sales growth is creating challenges…

10 years ago

Tata Motors to focus on customer satisfaction

Buoyed by the response to the latest compact sedan, the Tata Zest, Tata Motors has switched its focus to customer…

10 years ago

2014 JD Power Customer Service Index

Highlights: The study identifies 22 service standards that enhance the overall customer service experience. Nearly one-third (28%) of customers indicate…

10 years ago