Maruti Suzuki India Limited has announced that the brand is reaching out to its customers affected in the Cyclone hit states of Maharashtra and Gujarat. Maruti Suzuki is reaching out to its customers through SMSes and the brand has sent more than 6 lakhs SMS to its customers to inform them about the aggravating damages and how to prevent them.
Apart from sending out information, the brand has also taken proactive measures at the authorised showrooms to prevent damages to the cars. Maruti On-road Service teams have been kept on alert for quick support. Service mangers have already been assigned areas to help customers in distress.
The brand has also shared mobile numbers of its area mangers with its customers in the respective areas so that customers can directly reach out for any assistance. The brand has also partnered with various towing agencies to provide 24×7 towing services in cases of emergencies. Inventory of spare parts have been strengthened to prevent any shortage and offer quick service
The brand has also identified additional manpower and kept them on standby to cope with a sudden surge of vehicles. The additional manpower can be deployed to the affected workshops from a nearby workshop. The brand has also tied up with insurance firms for quick disposal of claims. Customers also benefit from loaner cars/tie-up with cab services offered to provide mobility support when their cars are being serviced or undergoing repairs.
In view of the COVID-19 outbreak, Maruti Suzuki has laid down new Standard Operating Procedures (SOPs) at all the Maruti Suzuki workshops for the safety of the customer and staff. The SOPs will be implemented for the brand’s 3,800 service touchpoints across 1,914 cities adhering to all the advisories laid down by the Govt. and local authorities.
Maruti Suzuki has trained its staff and service personnel with new safety procedures and the brand has also equipped the touchpoints with contactless paperless systems and remote monitoring facilities. The brand also encourages its customers to use a new call-in & doorstep service called ‘Service on wheels’ and ‘Pick and Drop’.