BMW India launches Contactless Service for its customers in India. With this, customers can now book vehicle service from the comfort of their homes. Given the current ongoing situation, BMW took this decision to safeguard its customers. Along with this, customers will also be able to review service-related quotations and make payments online.
Customers can avail themselves of all these online services on BMW’s official website. In addition to this, the BMW One app and BMW Smart Video will act as a synergy to augment the brand’s customer-centric initiatives. This initiative provides a flexible option for BMW customers, who can now service their vehicles without visiting the workshop.
With the help of this initiative, customers will now be able to go through the entire vehicle service virtually. Customers need to use the BMW One App, which is accessible via mobile, tablet, or personal computer and choose the required type of service. Then the application will prompt to provide the preferred date and time slot for the service. Upon successfully receiving the service approval, BMW will send its personnel to pick up the customer’s vehicle from their home. BMW will then send a detailed assessment of the car and other additional information via BMW’s Smart Video update. Customers will then review the estimate and quotation, and then upon approval of the customer, BMW will start the service.
BMW will also offer a secure and seamless online payment mode. BMW will thoroughly sanitize the serviced vehicle before delivering it to the customer’s requested location. The company also mentioned that they would undertake the delivery process adhering to all the local government directives and regulations. BMW Smart Video offers the customers all the video evidence of the work being carried on the vehicle. A technician creates a video of the service vehicle explaining all the details. The BMW Smart Video helps the customers get all the details of their cars without visiting the workshop.