TVS Motor Company has announced that the brand prioritises customer convenience and safety and it has rolled out a new initiative called ‘Expert on Wheels’ that will allow TVS customers to avail their service at the doorstep, minimizing the contact and exposure to the outside amidst the COVID-19 pandemic.
Through the ‘Expert on Wheels’ service programme, periodic maintenance service will be provided to customers at their doorsteps. The Expert on Wheels initiative will be available in over 300 dealerships across the country and help customers avail the programme as per the service schedule.
The brand has also laid down standard operating procedures such as the use of PPE kits for the staff and thorough sanitisation protocols, to ensure customer safety. The dealerships are also using contactless thermal scanners and the brand has enabled and encourages digital modes of payment to minimise contact.
The brand had also previously extended the free service and extended warranty periods in view of the pandemic. TVS Motor India also ensured that customer service helplines like a toll-free number, customer care email id and Road Side Assistance (RSA) continued to be accessible and operational to all customers during the pandemic.
The company has also reported that TVS has attended breakdowns on vehicles at the residence of over 6000 customers during the lockdown in addition to providing free service and breakdown assistance to over 2600 essential service providers such as Police and Medical Practitioners.
The brand has also recently launched the BS6 emissions compliant models of the TVS Scooty Zest 110 in the Indian market priced at INR 58,460 ex-showroom Chennai. The TVS Scooty Zest 110 BS6 is available in two variants Himalayan High Series and Matte Series. The small scooter segment is expected to record gain in sales as many individuals are expected to buy the small scooter for their daily commute as a safety precaution amidst the COVID-19 pandemic situation.