Tag - Maruti after-sales network

Key highlights Maruti Suzuki serviced over 24.5 lakh vehicles in May 2025, marking its highest-ever monthly service volume. The company’s service network now spans 5,400+ touchpoints, including metros, small towns, and rural areas. Plans are underway to expand to 8,000 service touchpoints by FY2030-31, with 1,500 EV-ready workshops in the pipeline. Maruti Suzuki India Limited has set a new benchmark in after-sales service by servicing over 24.5 lakh vehicles in a single month—a first in the company’s history. The milestone, achieved in May 2025, includes paid services, free services, and running repairs, reflecting the scale and efficiency of India’s largest automotive service network. This achievement translates to 170 vehicles serviced every minute, or nearly three vehicles every second, across the country. Expanding reach and capabilities The company’s service footprint now includes over 5,400 touchpoints, covering urban hubs, tier-2 towns, and deep rural interiors. This vast network has been instrumental in delivering timely and reliable service to a growing customer base. Looking ahead, Maruti Suzuki aims to expand its network to 8,000 touchpoints by FY2030-31. As part of its EV readiness strategy, the company is also preparing 1,500 EV-enabled service workshops across 1,000+ cities, equipped with trained technicians and specialised tools3. Innovative service formats and digital integration Maruti Suzuki has introduced several industry-first service formats, including: Mobile workshops for doorstep servicing A Quick Response Team (QRT) for emergency roadside assistance AI-powered chatbots and voice bots for faster customer interaction The company also ensures quick parts availability through high localisation, reducing downtime and improving service turnaround. Leadership speaks Commenting on the milestone, Hisashi Takeuchi, MD & CEO of Maruti Suzuki India, said: > “This is the first time in our history that we have serviced over 24.5 lakh vehicles in a month. It reflects the scale, depth, and efficiency of our service network. Good quality after-sales service is critical to vehicle health and customer satisfaction.” Also read: 2025 Maruti Suzuki e Vitara spotted in black colour before launch