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Okinawa launches 24×7 RoadSide Assistance service

Written by Nizam Shaikh

Okinawa Scooters have launched their 24×7 Roadside Assistance Programme (RSA) for their customers across India. Okinawa Scooter is a 100% Indian electric two-wheeler company and has announced this programme on the occasion of the World Environment Day. Okinawa has become the first electric two-wheeler company to provide RSA across the country. The RSA service will be available on the brand’s I-Praise and Ridge+ electric scooters and will be extended to all future products.

The Okinawa i-Praise is powered by a 2500 watt, water-proof, brushless DC motor with a 2.9 kWh battery pack which delivers a real-world range of 160 to 180 km on a single charge and the electric scooter has a top speed of 75 kmph. The electric scooter takes 2 to 3 three hours to replenish its batteries and also has regenerative braking capability which helps conserve energy. The i-Praise comes with features like disc brakes on both wheels, telescopic front forks, tubeless tyres, LED headlights, digital instruments display, aluminium alloy wheels, USB smartphone connectivity etc.

The Ridge+ is powered by a 1200 watt, DC brushless motor, with a 1.75 kWh lithium-ion battery pack which can give a range of 90 to 100 km on a single charge and a top speed of 55 kmph. The electric scooter comes with smartphone connectivity and Okinawa Eco App.

Both the I-Praise and the Ridge+ electric scooters employ lithium-ion batteries and more than 50% of its parts are under localisation and hence receives a subsidy under the Governments FAME II (Faster Adoption and Manufacture of hybrid and Electric vehicles) scheme.

By launching the RSA service the customers using the Okinawa electric scooters will be offered with three times free assistance, including two free towing services during the policy and one free towing for mechanical issues. The RSA includes onsite repair, towing assistance, Flat Tyre Assistance, Key Lockout Services, cab assistance, coordination in the removal of vehicles, telephone assistance and more. The customer can also opt for a towing service to its home, in case the battery gets discharged and the service is free of cost for the first 40 km. In case the e-scooter cannot be repaired on the road, it will be towed to the nearest Okinawa dealership and the customer will be assisted by providing cab service from the breakdown spot.

The Ridge+ costs INR 76,290 ex-showroom and the top-spec i-Praise costs at INR 1.16 ex-showroom. The electric scooters receive a subsidy of around INR 17,000 to INR 26,000 depending on the battery.