Mercedes-Benz expands its service program ‘Premiere Express Prime’ to a total of 11 cities and 25 Franchise Partner locations. Furthermore, the company has also extended the ‘Fast Lane Body and Paint’ program to 22 Franchise Partners locations. Both these programs display Mercedes-Benz India’s dedication and commitment to its customers. Mercedes-Benz has further confirmed that it will introduce this program to even more Franchise Partners in a phase-wise manner spanning over 2022-23.
What Is Premier Express Prime?
As per Mercedes-Benz, this is an industry-first after-sales initiative that helps customers save precious time. Under this, the carmaker ensures customer vehicles are at their disposal in the shortest possible time frame. With the use of PEP, customers can get their vehicle serviced in less than 3 hours. Interestingly, if the service is not completed within the stipulated time, the Mercedes-Benz Franchise Partner will offer it complementary to the customer. There’s a dedicated team for ‘Premier Express Prime’ comprising one Team Leader and two Certified Maintenance Technicians to ensure a quick servicing turnaround.
Key Highlights Of PEP
Under the ‘Premier Express Prime’, customers can avail of periodic maintenance services. Alongside this, they can also avail of need-based replacement parts like Brake discs/ pads, fuel filters, etc. The services excluded a part of this are major repairs, warranty jobs, or servicing of high-performance AMG models. Customers can also avail of this service from their homes with Mercedes-Benz Digital Service Drive Next (DSD Nxt) digital solutions. Fast Lane Body and Paint Repairs cover insurance processes, specific accidental damages on vehicles fixed in as few as three days or earlier.
The carmaker claims to offer a quick turnaround time by optimizing operations, cutting downtimes, and employing faster-drying components. With all these, there’s no compromise with high repair work standards. With the demand for electric vehicles on the rise, Mercedes-Benz is making itself EQ ready. The carmaker recently introduced the Electric Vehicle Module in its popular ADAM course. Moreover, now there are over 48 workshops of Mercedes-Benz India that can handle Electric vehicles with MB Academy certified resources at the workshop.
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