Indo-Japanese automobile major Maruti Suzuki India Limited has announced that the brand has delivered more than 5,000 cars to its customer in the past few days as the Govt. relaxed its lockdown norms and as the brand resumes operation under stringent new Standard Operating Procedures (SoPs) which ensures the highest standards of hygiene and sanitization procedures across its 1,350 showrooms and 300 True Value outlets that have been permitted to resume operations.
The brand has set up new guidelines which dictates a list of SoPs to ensure the safety of their customer, staff and dealer partners. The brand is also offering and encouraging its customers to use a new call-in & doorstep service called ‘Service on wheels’ and ‘Pick & Drop’. Post lockdown the new guidelines will become a new normal and will be implemented across all showrooms and service centres across the country. This will include the brand’s 3,086 showrooms across 1,964 towns and cities.
The brand has developed a detailed Do’s and Don’ts manual that has also been circulated among personnel and a strict monitoring mechanism has also been put in place. Maruti Suzuki will be sanitizing all test drive vehicle before they are sent for test drives and new guideline dictate that only one customer will be allowed for a test drive along with one relationship manager who will be sitting in the back row of the vehicle ensuring social distancing policies.
To follow the new SoPs and implement them in their daily operations Maruti Suzuki has trained more than 80,000 staff on the new safety guidelines and the staff is being monitored for their health by recording their health parameters through dedicated wellness app which works in combination with the Govt. ‘Aarogya Setu’ app to track the health of all sales and service personnel. The brand has also employed contactless infrared thermal scanners, sanitizers, compulsory face masks and staggered lunch timings have been implemented.
The brand will also be implementing new SoPs for car deliveries which include sanitizing and disinfecting the vehicle before delivery and all staff that are involved in the delivery procedure have to wear masks, carry hand sanitizer and maintaining distance, while visiting the customer.
The remaining showrooms will also be opened eventually post lockdown relaxations if they are not in containment zones and not specifically restricted by local advisories.