Kia India has introduced a new service aimed at simplifying the car exchange process for its customers. The newly launched ‘Exchange Your Car’ self-evaluation module, now available on the brand’s official website, enables customers with a quick and easy way to estimate the value of their existing vehicles from the comfort of their homes.
Enhanced Customer Convenience
The ‘Exchange Your Car’ service is designed to make car exchanges more accessible and straightforward. Customers can access the service by navigating to the ‘Buy’ section on Kia’s website (www.kia.com/in) and selecting ‘Exchange your Car.’ Here, users can enter essential details about their vehicle, including make, model, variant, manufacturing year, and kilometers driven. The module then provides a suggestive (approximate) price for the vehicle, helping customers make informed decisions about their car exchange options.
Streamlined Car Exchange Process
This service is expected to expedite the initial phase of the car exchange process, allowing customers to proceed with confidence. By offering a preliminary valuation, Kia India aims to reduce the time and effort involved in traditional car exchanges, thus enhancing overall customer satisfaction.
With the launch of the ‘Exchange Your Car’ service, Kia India is set to introduce greater transparency and ease into the car-switching process. This move is aligned with the company’s ongoing efforts to provide best-in-class services to both existing and potential customers.
Our Thoughts
This is a good move by Kia India to provide a better exchange experience. The preliminary evaluation process could be useful to compare exchange prices with third- party platforms. Also, the hassle of exchanging the car is much lesser when you deal with the OEM directly rather than going through other channels. Also, customers can avail better exchange prices and exchange bonuses when dealing directly with OEM dealerships.