Kia Motors India has announced that the brand will be extending its commitment towards safety and convenience during the festive season by offering complete contactless, paperless aftersales and personalized services to its customers. The brand has also announced that it will be bringing in an ‘Advanced Pick and Drop’ service with a no-contact pick-up and drop-off ensuring the highest standards of safety. The service combined with the contactless, paperless transaction and live tracking will not only enhance the ownership experience of the customer but also keep them safe.
Furthermore, Kia Motors India is also introducing the My Convenience initiative which offers personalised vehicle maintenance to its customers. With the new My Convenience service initiative, Kia Motors India aims to redefine the after-sales service experience by completely digitizing the process. The new customer-centric initiatives reverberate with the company’s ‘Promise to Care’ offering a hassle-free ownership experience.
The ‘Advanced Pick and Drop’ concept draws its inspiration from the ‘Untact’ concept from South Korea, which means ‘without direct contact’. The method makes the after-sales process contactless by aiming to render its services without any in-person contact, boosting the safety quotient of the customer. The brand has become the first in the country to employ the complete aftersales service. Under the initiative, the driver’s use personal protective equipment as well as protective seat cover, relevant documents of the driver such as the company ID is shared with the customer, the pick-up and drop service to be provided through app-based paperless service, SMS alerts at various stages, map-based live tracking of the vehicle etc.
My Convenience initiative personalises the service program by offering personalised servicing packages according to the needs of the customer. This offers inflation protection, transparency and flexibility, protecting the customer’s interests. The customer can choose from Pre-Paid Maintenance (PPM) and the second is the Care Pack (Car Care Services). The Pre-Paid Maintenance (PPM) includes authentic spare parts, oils & labour services as per recommended periodic maintenance schedule as well as complimentary services like wheel alignment, balancing and tyre rotation once in a year based on their package choice. Customers can choose from 4 packages – 2 Years / 20,000 Km, 3 Years / 30,000 Km, 4 Years / 40,000 Km and 5 Years / 50,000 Km. Under the Care Pack (Car Care Services), customers can customise needs by choosing four unique packages each consisting of two services – ‘Preventive Care’ that comes with rodent repellant & underbody coating, ‘Fresh Care’ that features interior & exterior enrichment, ‘AC Care’ that highlights AC disinfection & AC evaporator cleaning and ‘Hygiene Care’ which includes carbon air filter and fumigation.