Toyota Kirloskar Motor (TKM) in line with its streamed efforts towards developing skilled workforce across its dealer network in the country, recently conducted the ‘National Skill Championship 2017” for all its dealership personnel across India. The contest conducted year on year across all Toyota dealerships, honored 111 finalists recognizing their excellence in the areas of sales, service and customer relations categories.
The skill contest is yet another step by Toyota who has been constantly engaged in initiatives to bridge the growing skill gap in the Indian industry in consonance with the Skill India initiative. Held at three levels – across dealerships, regional and national levels, the contestants were evaluated on various parameters such as knowledge, process demonstration, soft skills and proficient role plays in providing premium customer experience & human touch among others.
There were a total of 21 winners, 9 from the sales, 9 from service & 3 from customer relations categories. Winner details are listed below:
|Category – Sales Consultant [New Car Category]|
|Winner||Ms. Delhibai||Lanson Toyota||Vellore|
|1st Runners up||Mr. Suchitra||Sunny Toyota||Agra|
|2nd Runners up||Mr. Nagaraj||Harsha Toyota||Chennai|
|Category – Sales Consultant [Used Car Category]|
|Winner||Mr. Suman Kumar Deb||Topsel Toyota||Kolkata|
|1st Runners up||Mr. Jithesh Ramchandran||Nandi Toyota||Bangalore|
|2nd Runners up||Mr. Shijo S S||Nippon Toyota||Trivandrum|
|Category – Sales Instructor|
|Winner||Mr. Raghu R||Nandi Toyota||Bangalore|
|1st Runners up||Mr. Srinivasan C||Lanson Toyota||Vellore|
|2nd Runners up||Mr. Priyabrata Dasgupta||Topsel Toyota||Kolkata|
|Category – Body Technician|
|Winner||Mr. Pritam Kumar||Grace Toyota||Gurgaon|
|1st Runners Up||Mr. S K Gouse Basha||Radhamadhav Toyota||Guntur|
|2nd Runners Up||Mr. Rajithan P N||Nippon Toyota||Thrissur|
|Category – Paint Technician|
|Winner||Mr. Mithun Kumar||Grand Toyota||Meerut|
|1st Runners Up||Mr. Rajaram Salunkhe||Millenium Toyota||Thane|
|2nd Runners Up||Mr. Syed Yousuf||Harsha Toyota||Hyderabad|
|Category – Service Advisor [Body and Paint]|
|Winner||Mr. Jirender Singh||Globe Toyota||Panipat|
|1st Runners Up||Mr. S. Dinesh||Anaamalais Toyota||Coimbatore|
|2nd Runners Up||Mr. Shailendra Singh||Sunny Toyota||Lucknow|
|Winner||Ms. Juliet Christy||Lanson Toyota||Chennai|
|1st Runners Up||Ms. Aldila Pinheiro||Madhuban Toyota||Mumbai|
|2nd Runners Up||Ms. Vijaya Lakshmi||Leelakrishna Toyota||Rajahmundry|
The winners were awarded cash prize, rolling trophy, winner plaque and a gold medal. The Champion from each category will represent at the National Champions Assembly to be held at Japan during Oct 2018, to assemble at global level.
The sales & service skill contest has been taking place in TKM for the last 15 years under different disciplines like Technician-General, Service Advisor and Service Parts, Sales & Customer Relations. The levels of the contest for both Sales, Service & CR are 1) In Dealer Contest 2) Zonal Skill Contest 3) National Skill Championship.
The National Skill Championship is a platform that not only recognizes and rewards the best performers but also gives our dealership staff an opportunity to sharpen their skill sets. It is also a powerful means to assess the training needs to build a strong pool of skilled staff. We strongly believe that competitiveness will in turn nurture a healthy work environment & develop each of our employees’ potentials, challenging them to aim higher & be the best in town. This further enriches the best-in-class sales and service levels at each customer touch point, and eventually deliver the most premium customer experience.
Toyota Kirloskar Motor continually undertakes training initiatives for its personnel in areas such as dealer networking, marketing skills, customer voice, periodic reviews and coaching skills for team leaders and provide its sales & service personnel a comprehensive module on topics such as basic auto technology, products, sales SOP (Standard Operating Procedures), team development and value added services to enhance overall customer satisfaction.
In 2007, TKM also established the Toyota Technical Training Institute (TTTI) which offers a three year rigorous full-time training in – Automobile Assembly, Automobile Paint, Automobile Weld and Mechatronics (a combination of mechanical and industrial electronics). Additionally, Gurukul, a well-equipped learning center at TKM imparts diverse training to employees at all levels which helps them to improve their abilities and thoroughly fulfill their roles. Everyone who works at Toyota experiences 70% of their development through the job itself; and the experience serves as a driving force in developing the next generation. To ensure that only the highest level of automotive professionals work on Toyota vehicles, Toyota has partnered with industrial and technical training institutes all across India to create the Toyota Technical Education Program (T-TEP). The program aims at providing technical know-how training to ITI students across India along with providing hands on real time experience within Toyota dealerships. After a span of over 10 years, TTEP is now associated with 46 training institutes under the program, across India.