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Toyota organizes 16th edition of National Skill Championship 2017

Parichay Malvankar
Written by Parichay Malvankar

Toyota Kirloskar Motor (TKM) in line with its streamed efforts towards developing skilled workforce across its dealer network in the country, recently conducted the ‘National Skill Championship 2017” for all its dealership personnel across India. The contest conducted year on year across all Toyota dealerships, honored 111 finalists recognizing their excellence in the areas of sales, service and customer relations categories.

The skill contest is yet another step by Toyota who has been constantly engaged in initiatives to bridge the growing skill gap in the Indian industry in consonance with the Skill India initiative. Held at three levels – across dealerships, regional and national levels, the contestants were evaluated on various parameters such as knowledge, process demonstration, soft skills and proficient role plays in providing premium customer experience & human touch among others.

There were a total of 21 winners, 9 from the sales, 9 from service & 3 from customer relations categories. Winner details are listed below:

SALES
Category – Sales Consultant [New Car Category]
POSITION NAME DEALER NAME LOCATION
Winner Ms. Delhibai Lanson Toyota Vellore
1st Runners up Mr. Suchitra Sunny Toyota Agra
2nd Runners up Mr. Nagaraj Harsha Toyota Chennai
Category – Sales Consultant [Used Car Category]
POSITION NAME DEALER NAME LOCATION
Winner Mr. Suman Kumar Deb Topsel Toyota Kolkata
1st Runners up Mr. Jithesh Ramchandran Nandi Toyota Bangalore
2nd Runners up Mr. Shijo S S Nippon Toyota Trivandrum
Category – Sales Instructor
POSITION NAME DEALER NAME LOCATION
Winner Mr. Raghu R Nandi Toyota Bangalore
1st Runners up Mr. Srinivasan C Lanson Toyota Vellore
2nd Runners up Mr. Priyabrata Dasgupta Topsel Toyota Kolkata
SERVICE
Category – Body Technician
POSITION NAME DEALER NAME LOCATION
Winner Mr.  Pritam Kumar Grace Toyota Gurgaon
1st Runners Up Mr. S K Gouse Basha Radhamadhav Toyota Guntur
2nd Runners Up Mr. Rajithan P N Nippon Toyota Thrissur
Category – Paint Technician
POSITION NAME DEALER NAME LOCATION
Winner Mr. Mithun Kumar Grand Toyota Meerut
1st Runners Up Mr. Rajaram Salunkhe Millenium Toyota Thane
2nd Runners Up Mr. Syed Yousuf Harsha Toyota Hyderabad
Category – Service Advisor [Body and Paint]
POSITION NAME DEALER NAME LOCATION
Winner Mr. Jirender Singh Globe Toyota Panipat
1st Runners Up Mr. S. Dinesh Anaamalais Toyota Coimbatore
2nd Runners Up Mr. Shailendra Singh Sunny Toyota Lucknow
CUSTOMER RELATIONS
POSITION NAME DEALER NAME LOCATION
Winner Ms. Juliet Christy Lanson Toyota Chennai
1st Runners Up Ms. Aldila Pinheiro Madhuban Toyota Mumbai
2nd Runners Up Ms. Vijaya Lakshmi Leelakrishna Toyota Rajahmundry

The winners were awarded cash prize, rolling trophy, winner plaque and a gold medal. The Champion from each category will represent at the National Champions Assembly to be held at Japan during Oct 2018, to assemble at global level.

The sales & service skill contest has been taking place in TKM for the last 15 years under different disciplines like Technician-General, Service Advisor and Service Parts, Sales & Customer Relations. The levels of the contest for both Sales, Service & CR are 1) In Dealer Contest   2) Zonal Skill Contest 3) National Skill Championship.

The National Skill Championship is a platform that not only recognizes and rewards the best performers but also gives our dealership staff an opportunity to sharpen their skill sets. It is also a powerful means to assess the training needs to build a strong pool of skilled staff. We strongly believe that competitiveness will in turn nurture a healthy work environment & develop each of our employees’ potentials, challenging them to aim higher & be the best in town. This further enriches the best-in-class sales and service levels at each customer touch point, and eventually deliver the most premium customer experience.

Toyota Kirloskar Motor continually undertakes training initiatives for its personnel in areas such as dealer networking, marketing skills, customer voice, periodic reviews and coaching skills for team leaders and provide its sales & service personnel a comprehensive module on topics such as basic auto technology, products, sales SOP (Standard Operating Procedures), team development and value added services to enhance overall customer satisfaction.

In 2007, TKM also established the Toyota Technical Training Institute (TTTI) which offers a three year rigorous full-time training in – Automobile Assembly, Automobile Paint, Automobile Weld and Mechatronics (a combination of mechanical and industrial electronics). Additionally, Gurukul, a well-equipped learning center at TKM imparts diverse training to employees at all levels which helps them to improve their abilities and thoroughly fulfill their roles. Everyone who works at Toyota experiences 70% of their development through the job itself; and the experience serves as a driving force in developing the next generation. To ensure that only the highest level of automotive professionals work on Toyota vehicles, Toyota has partnered with industrial and technical training institutes all across India to create the Toyota Technical Education Program (T-TEP). The program aims at providing technical know-how training to ITI students across India along with providing hands on real time experience within Toyota dealerships. After a span of over 10 years, TTEP is now associated with 46 training institutes under the program, across India.

About the author

Parichay Malvankar

Parichay Malvankar

Founder, owner and editor-in-chief of www.Shifting-Gears.com; a born gearhead, nothing apart from a set of wheels gets his pulse racing.